How to deliver conversational experiences with the Agent Workspace

Zendesk Community Events

Feb 28, 2023, 5:00 – 6:00 PM

150
RSVPs

FeaturedSupportVirtual

About this event

Learn how to prepare you and your teams for a seamless transition to the Agent Workspace. This event will provide actionable insights - especially for our chat customers - as our panelists dive into some best practices on making the move and review exciting enhancements to the agent experience that will supercharge your agent productivity.

This discussion is timely and important, as the work of customer service agents has never been more complicated, and it’s not getting any easier. 75% of leaders expect support volume to increase over the next 12 months (CX Trends 2023). They’re managing heavier workloads and handling more complex requests while aiming to deliver a seamless customer experience.

Join us on Tuesday, February 28 at 11 AM CST as we share best practices for reducing manual work, handling changing customer demands, and how Agent Workspace is helping agents to focus more effectively.

Got a question? We’ll reserve the last 20 minutes for a live Q&A with our Zendesk customer panelists and the Zendesk team. Be sure to register and secure your spot! See you there!

When

When

Tuesday, February 28, 2023
5:00 PM – 6:00 PM UTC

Agenda

Introduction & Agenda
Updates

Host

  • Meaghan Watson

    Zendesk

    PMM of Best Practices & Adoption

Panelists

  • Kolten Kittleson

    Zendesk

    Sr. Product Solutions Manager

  • JJ Miclat

    Zendesk

    Group Product Manager

Moderators

  • Devan La Spisa

    Zendesk

    Community Engagement Manager

  • Mo Rizvi

    Zendesk

    Senior Product Manager

Organizers

  • Devan La Spisa (He/Him)

    Zendesk

    Community Manager

  • Brett Bowser

    Zendesk

    Community Manager

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