In this virtual event, we'll explore the 2023 CX Trends report - based on the findings of over 99,000 Zendesk Benchmark participants, alongside survey data from 3,700 consumers and 4,800 business leaders. We'll hear from Senior Customer Insights Manager, Joey Edwards, as he discusses the impact we expect from these trends, and what organizations should start considering as they plan for the future. We'll save some time at the end for a Q&A and discussion.